Elastisys Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit any or our web sites elastisys.com or compliantkubernetes.com (the “Sites”) or engage as an Elastisys managed service customer.

Elastisys only collects and information you choose to give us, and processes it with your consent or on legal basis. We collect as little personal information as we can to allow us to provide our services. Personal information is not sold to third parties and is used and processed as described on this page.

We comply with the EU’s Privacy Shield framework and the General Data Protection Regulation (GDPR). We provide the same level of privacy protection regardless of your country of origin or location.

Information collected by Elastisys

Information from website browsers

If you’re browsing Elastisys websites, we rely on cookies, server logs and web analytics providers to automatically collect basic information about the visitor.

This information includes the browser type, operating system, language preference, referring site, and the date and time of each request. We also collect potentially personally-identifying information such as IP addresses.

Information from Elastisys customers

On becoming a customer, we ask for the following information:

  • Email address
  • Full name and/or company name
  • Billing address

We also collect personal information from you when you subscribe to our newsletters. If you contact us from our website’s contact form or our support platform, we keep a copy of your communications with us. We also keep a copy of all communication we send you that is related to the providing of our services.

Use of collected information

We use the personal information we collect from you for the following purposes:

  • To deal with your requests
  • To provide you with information and access to resources that you have requested from us
  • To provide you with technical support
  • To improve our the Sites performance and efficiency in assisting you with the use of our products
  • For intrusion and misuse detection and securing access to our systems as well as enforcing our Terms of Service
  • To improve our efficiency with customer service, content and functionality of our offering, to better understand our users’ needs and for general business management.
  • To send important email notifications related to your use of the service.
  • When you have allowed us to do so, to send occasional newsletter and marketing campaigns about our services. You can unsubscribe from these at any time using the link provided in the message.
  • Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Protection of information

Safe handling of your personal information when it’s entered, submitted or accessed is ensured by the use of TLS for all communications over the network.

Cookies and tracking

We use cookies and affiliated technologies such as localStorage to keep you logged in on our web properties and remembering your preferences.

Our web analytics provider(s) also use cookies as a tracking mechanism. We only enable analytics on our public properties and within our customer onboarding process to improve our performance in these areas.

The following third parties are instead used to set cookies and tracking on the Sites upon consent:

3rd Party Purpose
Facebook Advertising optimization
Google Analytics, Advertising optimization
Linkedin Advertising optimization

No 3rd party tracking or analytics cookies are allowed when running the managed platform Compliant Kubernetes, granting you privacy protection during the use of the platform.

Data processors

Elastisys may rely on third-party subprocessor(s) to carry out specific processing activities on behalf of the Client throughout its providing of the Services. A list of sub-processors is available in the following table:

Name of data processor Purpose Location
(currently no third-party processor)

Third-party providers

Elastisys relies on third-party providers to fulfill its services. Elastisys hence forwards data about its Clients to these providers. Under no circumstances is data uploaded by Clients to Elastisys services transferred to these providers.

Name of provider Purpose Location
Google Analytics Web analytics United States
Mailchimp Newsletters and marketing campaigns United States

Children under 16

If you are a child under the age of 16, you may not be a customer of Elastisys. Elastisys does not collect information about users’ age, but if we learn that you are a user who is under the age of 16, we will terminate your account.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Exercise of rights

As an Elastisys Client, you are entitled to exercising the following rights with regard to the personal data Elastisys holds about you:

  • Right of information
  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing
  • Right to not to be subject to a decision based solely on automated processing.

Contact

Data subjects can exercise their rights by contacting Elastisys AB at its registered office at Kuratorvägen 2A, 907 36 Umeå, Sweden or at contact@elastisys.com.

Effective date: 2020 February